Service Information

Counselling offers clients help with Anxiety, Depression, Grief, Panic, Relationship Issues, Gender/Sexuality Issues, Loss, Abuse/Neglect, Excessive Stress, Low Self Esteem, Feelings of Hopelessness, Meaninglessness, Isolation, Suicidal Ideation and much more. Practitioners offering a multi disciplinary approach including CBT, Humanistic and Psychodynamic Therapies in a safe, empathetic, confidential and non-judgemental space. Counselling is typically considered preferrable for circumstances of low to moderate intensity and not suitable for long term treatment of diagnosed mental illnesses or disorders for more information on these visit Psychotherapy or Psychology. Booking Online? What to Expect? 1st- Select Book Now above and choose your date/time and available therapist- Select Next to add your details and select Book Now to confirm & pay 2nd - You'll receive a document which includes (a) An informed Consent Form (b) Intake/Screening Form to be returned. The information included will highlight your rights to privacy and confidentiality. The information you provide allows us confirm you're matched to a suitable practitioner. 3rd- Next you will receive our counselling contract for your information, protection and to confirm your appointment's terms & conditions. 4th- Next you will receive a weekly recurring invoice for your selected service and practitioner. This invoice includes convenient options for secure weekly payment handling. Please note; -Rest Assured following assessment, the service suitability will be confirmed, if necessary you will be informed and redirected within BetterCare™ and any fees paid will be validated before you commence. -Low Cost Counselling is for 18+ only

Cancellation Policy

- All sessions booked online are fully refundable prior to entering contracts - There is a no fee cancellation / full refund (excluding third party card processing fees) available before entering contracts or if BetterCare™ can not pair you with a suitable practitioner. - There is a no fee cancellation / full refund (excluding third party card processing fees) available if you have booked a service inappropriate for your needs (determined following screening) - BetterCare™ will honour & validate all fees paid during re-referral process - Cancellation of a weekly appointment requires minimum 72 hours notice or the charge will still apply - Rescheduling requires 72 hours notice or appointment fee will still apply

Contact Details